Effective Date: July 3, 2026

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At Orsa Studios, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or purchase our products.

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By accessing our website or placing an order, you agree to this Privacy Policy.

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1. Information We Collect

When you interact with Orsa Studios, we may collect the following information:

Personal Information

* Full Name
* Email Address
* Mobile Number
* Shipping and Billing Address
* PIN Code
* Payment Information (processed securely through our payment partners)

Order Information

* Products purchased
* Order history
* Transaction details
* Delivery preferences

Technical Information

* IP Address
* Browser type
* Device information
* Cookies
* Website usage data
* Pages visited
* Time spent on the website

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2. How We Use Your Information

We use your information to:

* Process and deliver your orders.
* Verify your identity when necessary.
* Process payments securely.
* Provide customer support.
* Send order confirmations and shipping updates.
* Respond to inquiries and complaints.
* Improve our website and customer experience.
* Detect and prevent fraud or unauthorized transactions.
* Comply with applicable legal obligations.

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3. Marketing Communications

With your consent, we may send you:

* New product launches
* Exclusive offers
* Discounts
* Promotional campaigns
* Brand updates

You may unsubscribe from marketing communications at any time by using the unsubscribe link in our emails or by contacting us.

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4. Cookies

Our website uses cookies and similar technologies to:

* Remember your preferences.
* Improve website performance.
* Analyze visitor traffic.
* Enhance your shopping experience.

You may disable cookies through your browser settings; however, some website features may not function properly.

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5. Payment Security

Payments made on our website are processed through trusted third-party payment gateways.

Orsa Studios does not store your debit card, credit card, CVV, UPI PIN, or internet banking credentials on its servers.

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6. Sharing of Information

We do not sell or rent your personal information.

Your information may be shared only with trusted third parties necessary to operate our business, including:

* Courier and logistics partners
* Payment gateway providers
* IT service providers
* Customer support platforms
* Government authorities or law enforcement agencies when legally required

These parties are required to maintain the confidentiality of your information.

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7. Data Security

We implement reasonable technical and organizational security measures to protect your information against:

* Unauthorized access
* Loss
* Misuse
* Alteration
* Disclosure

While we strive to protect your information, no method of electronic transmission or storage is completely secure.

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8. Data Retention

We retain your personal information only for as long as necessary to:

* Fulfill your orders.
* Provide customer support.
* Comply with legal and tax obligations.
* Resolve disputes.
* Enforce our agreements.

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9. Your Rights

You may contact us to:

* Access your personal information.
* Correct inaccurate information.
* Request deletion of your information (subject to legal requirements).
* Withdraw consent where applicable.
* Update your account information.

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10. Children’s Privacy

Our website is not intended for individuals under the age of 18.

We do not knowingly collect personal information from minors. If such information is identified, we will take reasonable steps to remove it.

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11. Third-Party Links

Our website may contain links to third-party websites.

Orsa Studios is not responsible for the privacy practices or content of external websites. Users should review the privacy policies of those websites before providing personal information.

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12. Changes to this Privacy Policy

Orsa Studios reserves the right to update this Privacy Policy at any time.

Any changes will become effective immediately upon publication on our website. Continued use of the website constitutes acceptance of the revised Privacy Policy.

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13. Contact Us

For any privacy-related questions or requests, please contact:

Orsa Studios

AAG Office, Mannanthala, Mannanthala P.O., Thiruvananthapuram, Kerala, India

Email: orsastudios@gmail.com

Phone: +91 7736230895